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Shipping & Returns

We ship via Canada Post or CanPar, depending on your location.

We offer exchanges or store credit for purchases made in store. For purchases made online, we offer a 30 day refund, after that time you may return it for store credit. Our products are fully guaranteed to be free from defects or bad craftsmanship and only of natural origins (unless clearly stated). All products are Hallmarked which guarantees their authenticity.

Our aim is to help you find the perfect jewellery which may mean returning the item for exchange. In this instance we try to make the process as convenient as possible.

Returns Policy

When returning jewellery, please ensure items are returned as sent, with all packaging and tags attached. Jewellery must be unworn and not modified.

IMPORTANT NOTE ABOUT RINGS:

We are always happy to accept returns on unworn Ladies Rings between the sizes 6 and 9 and Men's Rings between the sizes of 9 and 12. If you order the wrong ring size we are happy to modify your ring to the correct size for only $15.

All eternity bands and rings outside of these sizes are special orders, and have been made especially for you and as such are not refundable or exchangeable.

How do I return a item?

Before you can return an item you need to speak to an associate by emailing info@thediamondoutlet.ca so that we can discus with you the procedure for safely mailing your return to our offices.

Please ensure no damage is caused to the jewellery whilst in your care.

Guarantee

Our products are fully guaranteed to be free from defects or bad craftsmanship and only of natural origins (unless clearly stated). All products are Hallmarked according to legislation which guarantees the materials have been passed by a government approved agency.

Conflict Free

Canadian Diamonds are laser etched to certify they are mined in Canada. With the implementation of the Kimberly Process, our other imported diamonds are free from funding conflicts and in compliance with United Nations resolutions.




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